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Here at Consulmax we are passionate about offering quality products and services to help your business grow and be successful.
When will you despatch my order?
All digital products are available for download with immediate effect. We aim that all orders of non-digital products are collated and despatched within 24-48 hours of us receiving the order and payment from you. Any orders that are received outside working hours are treated as orders received on the next working day.
How do we ship goods to our Customers?
For all non-digital products, we utilise the Royal Mail "Recorded Signed For" Delivery Service. We utilise this service for a number of reasons. Firstly, the service offers a 3/4 day delivery service. It is electronically tracked so we can always keep aware of the status of your delivery. And finally, all deliveries sent this way are insured, which gives everybody the comfort that goods will be despatched and most importantly received in good order.
How long will it take for me to receive my order?
All digital proofs can be downloaded immediately. We would expect you to receive your order for non-didgital products within 5-7 working days of you placing your order. You will be kept updated of the progress of your order through our e-mail notification system.
How much do I have to pay for delivery?
Delivery of digital products is, of course, free of charge. The cost for delivery of your order for non-digital products is as follows:
Orders up to £100 - £2.50
Orders over £100 - FREE
We at Consulmax believe this is a prudent sum to spend to ensure your order is received exactly as you wish it to be.
Do I have to sign for my order?
The service we utilise does require a signature for all deliveries.
Can I have my order delivered to my place of work?
Your order can be delivered to any address you wish. There is the capability in our order system for you to specify where you would like your order delivered.
How do I cancel my Order?
We cannot accept cancellations of any orders for digital products after they have been downloaded. Any order for non-digital products may be cancelled before it has been despatched and we will give you a full refund. If your order has been despatched, you will need to return the items to us.
How do I return my order?
We do not accept returns of digital products. If you are not satisfied with the non-sigital goods you have ordered or they are not what you expected, we offer a 7 day no quibble returns policy. If you are not happy for any reason, you may return it in its original condition and we will refund you the full price of your goods less any postage costs. If you wish to take up this option please contact us via the "Contact Us" e-mail service and we will describe exactly how you need to return the goods to us to receive the refund.
What if you sent me the wrong goods?
If we inadvertently sent you the incorrect goods, then we will arrange to have the incorrect items collected and the correct items despatched as quickly as possible. Once again, please contact us through the "Contact Us" e-mail so we can go through the process to get your order rectified as quickly as possible.
updated 21/07/2009 |
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